Frequently Asked Questions — Affordable Medical Access

A: Absolutely. Your health information is protected under strict privacy standards. Only you and the licensed provider treating you have access to your records. Affordable Medical Access uses Stripe — a PCI-compliant, encrypted payment processor — for all enrollment transactions, so your financial data is equally secure.

A: No — never. Your $15.95 monthly membership covers unlimited consultations for your entire household. There are zero co-pays, zero per-visit fees, and zero surprise bills. Pay once a month and use it as often as your family needs.

A: Yes. Every provider in the Lyric Health network is a fully licensed, board-certified physician, pediatrician, or behavioral health therapist. They are credentialed in your state and held to the same professional standards as doctors you would see in person.

A: Most members connect with a provider in minutes — not hours or days. Simply open your Lyric Health member portal, select a provider, and start your visit by phone or video. There are no appointment queues during off-hours, no waiting rooms, and no hold music — just care when you need it.

A: Lyric Health providers can treat over 85% of conditions typically seen in an urgent care clinic or ER, including: colds, flu, sinus infections, sore throat, ear infections, bronchitis, allergies, UTIs, rashes, pink eye, nausea, headaches, joint pain, COVID-19, and more. They can also write prescriptions when medically appropriate. For life-threatening emergencies, always call 911.

A: No — and this is important. If you are experiencing a life-threatening emergency such as chest pain, difficulty breathing, a serious injury, or a stroke, call 911 immediately or go to your nearest emergency room. This membership is designed for non-emergency medical care and behavioral health support, not crisis-level physical emergencies.

A: Yes. One $15.95/month membership covers you plus up to 7 additional household members — 8 people total. Every covered member has their own independent access to unlimited virtual urgent care and behavioral health counseling. No separate plans, no extra fees.

A: Yes, when medically appropriate. If a Lyric Health provider determines that medication will help, they will send a prescription electronically or by phone directly to the pharmacy of your choice. You pick it up there as you normally would. Note: this membership does not dispense medications directly, and providers follow state and federal guidelines on what can be prescribed via telemedicine. A pharmacy discount program is also available for members who do not have prescription drug coverage.

A: No problem at all. This membership does not require a medical history review and does not turn anyone away for pre-existing conditions. It is not insurance and is not designed to replace your existing insurance — it is a supplemental telehealth benefit that works for everyone, regardless of health history.

A: No. Affordable Medical Access is a telehealth membership benefit, not health insurance. It does not cover hospital stays, surgeries, lab work, or specialist referrals beyond what telehealth providers can address. It is an affordable, immediate layer of care designed to complement your existing coverage — or to fill the gap if you have none.

A: Not currently. This membership is exclusively available to residents of the 50 United States and Puerto Rico. Access to Lyric Health providers requires that you be physically located within the U.S. or Puerto Rico at the time of your visit.

A: Yes. All enrollment payments are processed securely through Stripe — one of the world’s most trusted payment platforms, used by millions of businesses globally. Your card information is encrypted and never stored by Affordable Medical Access directly.