Frequently Asked Questions about Telemedicine
Get the answers to some of the most frequently asked questions about Telemedicine.
Q: Is my secret health info safe?
A: Yes! We keep your health stories very safe. Only you and your doctor get to see them. It is like a locked box that only you have the key to.
Q: Do I have to pay every time I talk to a doctor?
A: No. Once you pay your $15.95 for the month, you can talk to a doctor as many times as you need. There are no extra surprise bills.
Are these "real" doctors?
A: Yes! They are very kind, real doctors who help kids and grown-ups feel better. They have all the special papers to work as doctors in your state.
Can I use this if I am in a big emergency?
A: No. If something is very scary or you are badly hurt, please call 911 right away. We are here for things like earaches, coughs, or when you feel sad and need to talk.
Q: Can my whole family use it?
A: Yes! You and up to 9 people who live in your house can all use this one membership. It’s one big hug for the whole family.
Q. CAN I USE IT FOR MY FAMILY?
A. The primary member and 9 immediate family members or household members will have access to consultations.
Q: Can the doctor give me medicine?
A: If the doctor thinks medicine will help you get better, they will send a note to your local store (the pharmacy). You just go there and pick it up! They don’t give “scary” or dangerous medicines, just the ones that help you heal.
Q: What if I was already sick before I joined?
A: That is okay! We don’t say “no” to anyone. It doesn’t matter if you were sick yesterday or if you don’t have insurance. Everyone is welcome here.
Q. HOW ARE PRESCRIPTIONS SENT TO THE PHARMACY?
A. Telemedicine does not dispense prescription drugs. If the doctor prescribes medication, it is submitted electronically or by phone to the pharmacy of the member’s choice. The member will then pay for their prescription at the pharmacy using their insurance program, or if they do not have any RX insurance, the program does include a pharmacy discount program available.
Q. CAN I BE TURNED DOWN FOR A PRE-EXISTING CONDITION?
A. NO. Members are not turned away because of pre-existing conditions. This program is not insurance and is not designed to replace existing insurance.
Q: Can I use this if I travel to another country?
A: Right now, our doctors only work while you are in the USA or Puerto Rico.